Frequently Asked Questions

Introduction

• What is Livecity?
• What kinds of websites can I build with Livecity?
• Can I build a website for free with Livecity?
• How many websites can I register under my account?
• What kind of support will I receive?
• What does the free 14-day trial include?
• What will be my site's address at the beginning?
• Where will my website be stored?
• Which template should I choose?
• Will I be able to adjust any template to my needs?

Drag-and-Drop Interface

• What can you tell me about the content management system?
• How do I log in to site management?
• How do I edit my website?
• Can I edit, copy and paste elements in the site?
• Can I add contact forms and receive inquiries through my website?
• Will I be able to sell products online?
• Can I upload files to the website?
• Can I integrate an external code in my website?
• Will I be able to keep managing and editing my website in the future?
• How can I build a website adjusted to mobile devices?

Domains and Email

• Does your service include domain-affiliated mailboxes?
• Which email software do you work with?
• Will I be able to access my email from anywhere?
• I have my own domain. Can I point it to my website?
• Can I create sub-domains under the domains managed through you?
• Can I buy extra domains from you?

Collaboration

• Can I resell your products under my own brand?
• Can I receive commissions as your affiliate?
• What about other types of collaborations?

Payment

• What hosting packages do you offer?
• What storage volume comes with each package?
• I want to upgrade! How can I pay you?
• Do the prices displayed on your site include VAT?

General

• I have a website in your system. How can I view it on touch screen devices?
• Can I build a website with your content management system, but store it on my own server?
• Can you design and promote my website?
• Do you provide images for designing my website?
• What capabilities and features does your system offer?
• Can I see a demo?
• I didn’t like any of your templates. Can I make one by myself?

Livecity is an advanced and an incredibly easy-to-use website builder, providing you with a variety of online content management tools and an intuitive drag-and-drop interface. With Livecity, you can construct, update and manage your website without the need for any specialized knowledge.

With our content management system (CMS) you can build corporate websites, landing pages, e-commerce sites . . . really any manner of content-rich website you wish. No matter what type of website you may construct, it will be automatically adapted for smartphones and tablets and optimized for display and use on any touch screen device.

Livecity allows everyone to create a website for a free 14-day trial and manage it at no cost. In addition, we offer a variety of premium packages designed to help businesses grow and develop.

There is no limit - you may open as many websites as you wish under the same account and manage them all with a single admin username.

Livecity offers an Online Support Center, as well as a Technical Support Team that operates Sunday through Thursday, at no extra cost! You can contact our support representatives here.

At Livecity, we believe in our product, and we want to make sure that your decision to purchase a premium package leans on your complete trust towards our system and on the assurance that our services totally match your business needs and requirements. Accordingly, we offer you our full services during the 14-day free trial period.

From the first moment, your website will be allocated a temporary subdomain of the following configuration: yourname.livecity.me. You are free to choose the prefix, but the second part will always remain livecity.me. At any stage, even during the trial, you can connect a custom domain and get your website up and running!

This question is important today more than ever before, because where a site is stored affects its loading time, and a site’s loading time significantly affects a business’s ability to attract and retain traffic to their site. To reduce loading time, Livecity’s websites are stored on content distribution (CDN) servers located around the world. This way a visitor to your site will be able to download information from a server closest to them.

We’re glad you asked! We would like to emphasize that although the templates are categorized by topic, you can use the framework from any of them to suit your needs by simply replacing the images in the template. Therefore, you should select a template according to the arrangement of the elements that you find most appropriate, and make it your own in a few simple steps. Here’s a demo >>

Yes. Each template is fully customizable to meet your requirements, If you want, you can even delete everything and start from a blank page!

Livecity provides an advanced content management system that allows you to build a custom website completely on your own; manage and update your content without any prior knowledge in programming, computer languages or image editing software; create and manage contact forms and leads; set up image galleries; and more.
See the complete list of features >>

After registration, during which you choose a username and a password, you can return to managing your website at any moment by clicking the green “Login” button at the top of our homepage. If you are signed in, the word “Account” will appear on the button. If you are logged off, you will be required to enter your username and password again.
Forgot your login details? You can always restore your username and password.

Livecity’s drag-and-drop interface allows the user to drag elements freely around the website, place them in any desired location and modify their design settings using simple and uniform tools. Here’s a video demo that shows just how easy it is to edit a Livecity website.

Absolutely. Our drag-and-drop interface allows you to edit groups of elements or individual elements, as well as copy, delete, cut and paste them within the same page or across other pages of the site. Furthermore, elements can be pinned to one location and made to appear in all of the site’s pages, or they can be formatted so as to remain static when scrolling through the page.

We know that interacting with visitors is important to every business. That’s why we’ve given you the opportunity to integrate interactive contact forms into any website you create with Livecity. A form can be connected to an email address and/or a mobile number that will automatically receive mail or text notifications each time an inquiry is submitted. We also offer the option to create an automatic reply, so that the form will send a confirmation message to the visitor.

Certainly. Our content management system allows you to collect payment for your products and services directly through your website.
You can manage your products and orders with the help of our advanced e-commerce module providing multiple possibilities, such as custom product box design, sale and discount settings and much more. In addition, the system offers a variety of card payment options based on the interface with such online services as PayPal, NetPay, Authorize.Net and others. All pages containing sensitive information are secured with a shared SSL Certificate.

Of course. You can upload files, documents, videos and music directly to the sever through our management interface.

Definitely. There is a special element that you can drag into a page which allows you to paste a third-party code into it that will then function on your website. Please note that any support required for for the external code must be provided by the body responsible for its development rather than our Support Team.

Yes! Our website builder allows you to manage and update your website even after it has been published, at any time and from anywhere in the world.

It is very simple! Our drag-and-drop interface will automatically adapt the elements in your website and optimize them for display on mobile phones and tablets! Additionally, you are given the option to prevent certain elements from displaying in the site’s mobile version, or even cancel the mobile version completely.

Our premium packages offer a special benefit of up to 30 domain-affiliated mailboxes, which you can operate under your business name. This service is provided free of charge!

Mailboxes that we provide are compatible with any email software supporting Post Office Protocol 3 (POP3,) including Microsoft Outlook, Mozilla Thunderbird, iPhone and Android email applications. Our Support Team will be glad to help you set up your email client.

Absolutely! If you do not work with email software, or you aren’t at your desk in the office, you can use your username and password to log in directly to your mailbox via our webmail management interface from any computer that is connected to the Internet.

No problem! Our Support Team would be glad to walk you through this process. Contact us via our online form or chat feature.

Yes, you can easily create as many sub-domains as you wish and redirect your visitors to any URL you like.

Certainly. You can register as many domains as you need, at any moment!

Livecity offers one of the most lucrative reseller programs in the field of website building, with reseller discounts of up to 55% and the ability to operate completely under your own brand name.
Learn more about Livecity Resellers >>

Livecity operates an independent affiliate program that does not involve any third-party engagement. Therefore, we can offer affiliate commission rates that are much higher than the market average. A Livecity affiliate can receive a commission as high as 40% of the price that the customer pays us for a hosting package!
Read more about Livecity Partners >>

Along with resellers and affiliates, Livecity runs a professional network of experts who are ready to help our customers build, advertise and manage their websites. If you are a web designer, webmaster, SEO or Internet marketing professional - click this link for more details >>

Livecity offers a range of paid premium hosting packages that are particularly suitable for businesses that want to grow and develop. View the packages >>

Our hosting plans start with 100 MB of storage space and allow you to increase that storage capacity dramatically, permitting up to 5 GB of storage volume. Click here to learn more about the packages >>

We accept payments by credit card or via a bank transfer.

No, the prices do not include the VAT. This tax must be added to any transaction according to the law.

Each Livecity website is automatically optimized for display on smartphones and tablets, so that your visitors see the most easily navigable version of your site based on the device they are using. The mobile version will look like a smartphone application, and its link can be saved as an icon on the device’s home screen.

No, you cannot export your website or store it on an external server. Your website will be stored on backed-up and secured servers, working in perfect synchronization with the content management system with which it was built.

Livecity Experts is a unique network of renowned professionals who specialize in building, managing and marketing websites constructed on our website builder. Our experts will be glad to serve you!
Find an expert >>

Yes! Our management system contains a built-in image bank featuring hundreds of quality pictures that you can use freely in your website.

Livecity Website Builder supports a variety of advanced features based on top-notch up-to-date technology. Click here to learn more about the system’s capabilities.

Certainly! Click here to view the demo >>

You certainly can. All of the template's elements are able to be deleted, so you can actually eliminate all of them and start from a blank page.